TERMS AND CONDITIONS

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ONBORDING

 

Onboarding app process:

 

What you have to do

 

At the time of signing the contract, the main information and contacts of the business will be requested, which will be transferred on the application and made accessible to users, partners and third parties. The business will be asked to provide multimedia material to be included in the card, such as photos, videos of the venue and / or link to YouTube.

Zarix Solution LTD reserves the right to apply a fee in case that the material provided by the activity is not suitable or compliant with the required technical standards and requires editing.

Once the information and multimedia material have been confirmed, the business will have the opportunity to review and modify its profile for free once, during the period of 12 months. Zarix Solution LTD reserves the right to apply a fee in case of further modifications and / or editing.

 

DELIVERY 

 

These terms apply to your access to and use of Delivery Service on www.complitaly.uk and our mobile app (the Platform). This service is provided by Zarix Solution LTD Forest House Business Centre, 8 Gainsborough Road, London, England, E11 1HT company number 12927650. 

 

 

By clicking “Accept” or by accepting a Delivery order on the Platform you confirm that:

• You have authority to do so and to bind the person or company you are accepting for.

• You accept our offer to provide the Delivery Service on these terms.

• You agree to and will comply in full with these terms. 

A condition for the entry into force of this contract is the satisfactory completion of certain checks (including identity and food hygiene checks) required from time to time by Zarix Solution LTD.

This forms a contract between you and Zarix Solution LTD, which commences on the later of the date of your acceptance and the date on which you have completed Complitaly’s onboarding checks from time to time to Complitaly’s satisfaction. You should save a copy of these terms for your records.  We may make changes to these terms, so check back in the website from time to time. We’ll notify you of material changes before they happen. If you access or use the Delivery Service after being notified of a change, you’re deemed to have accepted that change.

 

Delivery Service

 

Through its Delivery Service, Complitaly will provide you with a real-time ordering process that enables customers to place orders with you for delivery on the Platform in the UK (Complitaly Orders). Complitaly will also provide Delivery Services and Customer Support Services for your Delivery Orders - see more on this below. 

For the Delivery Service you can use your own Riders, or those made available by Complitaly, in this case the cost of delivery will be reduced from the total amount of the order.

By signing up to Delivery Service, you authorise Complitaly to act as your agent to solicit, promote and conclude contracts for Delivery Service orders in your name and on your behalf, and to collect customer payments owed to you in respect of those orders. 

Customer payments made in respect of orders placed with you through the Delivery Service will be held by Complitaly on your behalf; payment to Complitaly settles the customer’s payment obligation to you for these orders.

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Pickup service

 

The Pickup Service allows customers to place an order on the platform and collect it at the Restaurant.

By subscribing to the Pickup service, Complitaly is authorised to act as your agent to solicit, promote and conclude contracts for collection orders and to collect customer payments owed to you in respect of those orders.

 

Delivery Service Fees 

 

Your use of Delivery Service is subject to our applicable service fee from time to time. Our service fee is £1 for each order accepted.  

We will pay you an amount equal to the GMV for your Delivery Orders during the relevant payment period, less the Delivery Service Fee, less any relevant adjustments for refunds paid to customers during the relevant payment period.

You will receive payments from us in accordance with our payment terms applicable in the country you operate in from time to time.  We’ll make this payment by electronic bank transfer to the bank account you have nominated. You must cooperate with us so that we can comply with our VAT accounting obligations. 

 

What we will do

 

• You will be added to our Platform in the Business section.

• A Delivery account will be created, where you can upload and manage your menu, manage your offers and orders, process reports

• Complitaly is granted the opportunity to subcontract part of the onboarding process.

• We will facilitate and implement a real-time ordering process that will allow customers to place and pay for delivery orders on the platform.

 

• We will provide customer support services to handle complaints or inquiries relating to delivery orders (customer service) through a contact center with professional staff, at no additional cost to you.

• We will arrange for the delivery of the Orders to the customer (Delivery Service) using delivery riders authorised by Complitaly (Riders).

 

What you must do

 

Comply with our Food Hygiene and Safety Policy.

• Provide all information, materials and assistance reasonably required by Complitaly to onboard you to the Platform or launch Delivery Service for you.  You must ensure that the information you provide to Complitaly and customers in or in respect of your use of Delivery Service is complete and accurate in all material respects.

• Provide us with accurate descriptions of menu items to be offered in Delivery Service (including any relevant allergen advice and applicable VAT amounts). You agree that:

(a) we may make limited and reasonable edits to menu item descriptions from time to time (including where legally required); 

(b) to ensure a great customer experience the prices for the menu items you provide for display on the Platform should be the same as the prices for menu items published in your dine-in or in-store menu. If a customer provides us with evidence that, without reference to promotional offers, the price in-restaurant/store is lower than the price of the menu item on the Platform, we will refund the difference to the customer and deduct an amount equal to the refund from the payment we make to you.

 

• Display any Delivery Service signage provided by Complitaly in accordance with our instructions

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Use of Delivery Service 

 

• Keep your menu up to date. If you wish to have Compitaly staff make changes to the menu, this will result in a surcharge. It is also necessary to communicate the changes that you want to be made by our staff three days in advance.

• Ensure that all relevant menu items are available to be ordered by a customer in a Delivery Order during your opening hours

• Accept and reject orders received as appropriate. The company must accept every order that meets the minimum amount set as a "minimum order”.

• Ensure that Delivery Orders are prepared using all due skill, care and diligence in line with best practice in your industry. 

• Ensure that all Delivery Orders are packaged in a way that avoids tampering, minimises spillages, and maintains the order at an appropriate temperature.

• Prepare Delivery Orders promptly, accurately and in accordance with the timescales communicated via the Platform. In particular, you must ensure that menu items:

(a) correspond with the descriptions on the Platform (including indications that particular menu items are gluten free, nut free, or are suitable for vegetarians and/or vegans);

(b) are not harmful to health or the environment;

(c) have been properly cooked or prepared and are otherwise safe, fit for transportation and consumption and palatable;

(d) are safely, securely and appropriately packaged at all times (including as reasonably required to withstand delivery); 

(e) are at an appropriate temperature for consumption by the customer.

• Take account of any information relating to customer allergies provided with the Delivery Order.

• Ensure that Delivery Orders are available for collection by our Riders in a timely manner.

• Ensure that the order number shown on the packaging corresponds to that generated by the Complitaly system.

• Print and provide the customer with the invoice automatically generated by the system.

• Keep track of the status of new orders received.

• Do not accept cash payments.

• Ensure that the customer is always treated professionally by the staff and that they have access to a safe area for collection.

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Service Standards

 

• Use reasonable endeavours to reject less than 1% of Delivery Orders received through the Platform.

• Use reasonable endeavours to ensure that Delivery Orders are available for collection by our Riders at the time communicated on the Platform and to keep Riders waiting for Delivery Orders for no longer than five minutes.

• Use reasonable endeavours to ensure that no more than 1% of Delivery Orders contain errors.

• You should be available for orders for 98% of your opening hours on the Platform. 

 

General Requirements

 

• Maintain the security and confidentiality of any access credentials we provide to you at all times. You are responsible for the actions of any person using your access credentials.

• Comply with all applicable laws and licensing, registration and approvals requirements at all times, and any and all Complitaly policies made available to you from time to time.

• Without prejudice to your general obligation above, you warrant that you have not and will not do anything that breaches any applicable code and/or sanction relating to the prevention or prohibition of bribery, money laundering and similar activities. You must immediately notify Complitaly if you become aware of any breach of this clause.

• Without prejudice to your general obligation above, you shall comply, and procure that all of your employees, contractors, agents and representatives comply, with applicable anti-slavery laws, as relevant to your use of Delivery Service and your fulfilment of Delivery Orders. You must use reasonable endeavours on a continuing basis to ensure that no form of slavery is takes place in your supply chains.

 

• Cooperate with Complitaly and provide, in a timely manner, such assistance and information as Complitaly may reasonably require. 

 

Equipment and joining fees

 

You will need an internet connection and a printer to start accepting orders. We will make software available to you to use on the equipment so that you can use the Delivery Service. This software constitutes the Complitaly account and remains our property at all times. You must promptly implement any patches, updates, upgrades and / or new versions of such software that we release from time to time.

 

Intellectual property

 

All rights, title and interest in and to Zarix Solution LTD, any software we provide for your use and any other materials we provide to you under or in connection with these terms are and shall at all times remain Zarix Solution LTD intellectual property (Zarix Solution LTD IP). We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the Zarix Solution LTD IP  in the country you operate in during the Term for the sole purpose of using Delivery Service. 

You must not (and shall not permit any third party to):  

• copy, adapt, reverse engineer, decompile, modify or make error corrections to any Zarix Solution LTD IP other than with our express prior written consent;

• breach, disable, tamper with, or develop or use any workaround for any security measure in any Zarix Solution LTD IP or otherwise do anything that disrupts any Zarix Solutions LTD IP, Complitaly or any person.

Zarix Solution LTD grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use Complitaly branding, which includes the “Complitaly” logo, name and/or website address for the Term  in the country you operate in to allow you to advertise Delivery Service at your sites. You must comply with any Zarix Solution LTD policy issued from time to time.

You grant us and our affiliates a non-exclusive, royalty-free licence to use your branding which includes your logos, name and website address(es) for the Term  in the country you operate in. 

 

 

You warrant and undertake that your branding does not and will not infringe any third party intellectual property rights.  We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide Delivery Service.

Except for these limited licences:

• Zarix Solution LTD retains ownership of and all rights in and to Zarix Solution LTD branding;

• You retain ownership of and all rights in and to your branding. 

We may collect data about your use of Delivery Service. By using Delivery Service you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide Services to you.

 

Suspension and termination

 

We may suspend your use of the Platform on giving you notice if we know or suspect you have breached these terms, or if we otherwise consider suspension reasonably necessary taking account of all relevant circumstances. 

We will give you the reasons for the suspension where permitted by law. We will maintain the suspension until you have remedied the breach to our reasonable satisfaction or we no longer consider the suspension necessary in the circumstances.

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These terms take effect on acceptance (see above) and continue until terminated by either party giving 30 days’ written notice to the other. If permitted by law and where we consider immediate termination necessary in the circumstances, we may give you written notice to terminate these terms with immediate effect. 

 

Legal terms

 

SAVE AS SET OUT BELOW, WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR SPECIAL DAMAGES OF ANY KIND OR FOR LOSS OF PROFITS, REVENUE OR BUSINESS ARISING OUT OF OR RELATING TO DELIVERY SERVICE, ORDERS PLACED BY CUSTOMERS USING DELIVERY SERVICE OR THESE TERMS.

 

Zarix Solution LTD will be responsible for customer claims that a Delivery Order has been spilled or crushed in the course of the Delivery Services or that it is not an appropriate temperature for consumption on delivery where the Delivery Services took more than 15 minutes (except where the Delivery Order wasn’t packaged in accordance with these terms). 

 

Customers may be eligible for compensation in respect of a Delivery Order. Refunds for which the Restaurant is responsible will be deducted from the payment due to the Restaurant.

 

DELIVERY SERVICE IS OTHERWISE PROVIDED AS-IS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO DELIVERY SERVICE INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON INFRINGEMENT OF THIRD-PARTY RIGHTS.

 

Each party shall not at any time during this agreement and for a period of two years after termination of this agreement, use or disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as necessary to perform its obligations or exercise its rights under these terms. A party may disclose the other’s confidential information if required by law, provided it notifies the other in advance where permitted. 

 

These terms are the entire agreement between us in relation to Delivery Service. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.

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A delay in enforcing these terms is not a waiver. If part of these terms is found to be illegal or unenforceable, the rest of the terms remain in force. These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999. Neither of us will be in breach of these terms or liable for delay in performing, or failure to perform, any of its obligations under these terms if the delay or failure results from events, circumstances or causes beyond our reasonable control.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these terms. If you wish to raise a dispute in connection with these terms you may do so in connection with our Support Policy. 

 

Data protection

 

We will each comply with the following with respect to data protection.

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DEFINED TERMS

 

Controller, Data Subject, Personal Data and processing all have the meanings given to them in DP Laws (and related terms like process have corresponding meanings).

Complaint a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data.

Data Subject Request a Data Subject’s request to exercise their rights under DP Laws.

DP Laws any law, enactment, regulation, regulatory policy, by law, ordinance or subordinate legislation relating to the processing, privacy, and use of Personal Data, that applies to the Partner, Complitaly and/or the Delivery Service, including (a) any laws or regulations implementing EU Directives 95/46/EC (Data Protection Directive) or 2002/58/EC (ePrivacy Directive); and (b) the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and all relevant Member State laws giving effect to or corresponding with the GDPR, in each case, as in force and applicable.

Protected Data Personal Data received from or on behalf of the Customer for the purposes of placing a Delivery Service order.

Supervisory Authority any local, national or multinational agency, department, official, parliament, public or statutory person or any government or professional body, regulatory or supervisory authority, board or other body responsible for administering DP Laws. 

 

USE OF PROTECTED DATA

 

We will give you the details of the customer’s Delivery Service order to allow you to process and fulfil it (Order Info).  You must not access or use any Order Info for any purpose other than the fulfilment of the Delivery Service order to which it relates in accordance with these terms.

We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request.

 

PROTECTED DATA OBLIGATIONS

 

The parties acknowledge and agree that, in respect of the Protected Data, each party is an independent controller. Each party shall comply with DP Laws and its obligations under these terms in connection with the access to and use of Protected Data. 

Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from a Data Subject or the person making the Complaint.

Each party agrees to provide reasonable and prompt assistance to the other party as necessary to assist the other party to ensure compliance with its obligations under DP Laws and enable the other party to comply with Data Subject Requests and/or respond to other queries or Complaints received from Data Subjects or Supervisory Authorities, in each case related to the Protected Data.

To the extent permitted by law, you must not issue any public statement or notification about Protected Data without first obtaining Zarix Solution LTD’s consent.

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Menu management

 

Complitaly will not upload the menu items on the platform, but it will be the responsibility of the Restaurant, which, once satisfied with its menu, can publish it on the platform.

 

What is Menu Manager

 

The Menu Manager allows you to create and / or modify your own menu pages on the Complitaly platform (www.complitaly.uk and the UK mobile app).

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Using the Menu Manager

 

Updates to your menu will be available to consumers on the Complitaly platform immediately after "publishing" their changes. Check the menu changes carefully before publishing!

The Restaurant is responsible for ensuring the accuracy, completeness and compliance with applicable laws (in particular as regards the provision of information required by applicable consumer laws) of all information entered for publication on the Platform - Complitaly is not responsible the use of the Menu Manager or the contents loaded using it.

The use of the Menu Manager is subject to compliance with these terms. If you do not comply with these terms, or any additional terms stipulated with Zarix Solution LTD in relation to your access or use of the Menu Management, Complitaly may suspend access without notice.

 

Ensuring high quality menus

 

Your menu (including each menu item image and description) must:

• Be clear, accurate, complete and error-free

• Be your own, original content or licensed to you by a third party on terms that let you grant us the rights below. Content you upload must not infringe any third party’s proprietary rights. 

• Meet any requirements in your Agreement with us

• Comply with all applicable legal and regulatory requirements 

• For products that require age control (e.g. alcohol, cigarettes), the age control will be delegated to the Rider, who in case of violation of the rules in force on the sale of these products to minors will not complete the delivery of the order.

If any information uploaded to the Complitaly Platform using Menu Manager doesn’t comply with these terms or is offensive, illegal, immoral or inappropriate in any way we may remove it or the applicable menu page immediately without notice.

Our team reviews the menus edited or created on Menu Manager. If a menu is not compliant with these terms or our Agreement, we may notify you and ask you to make further edits or we may suspend your relevant site from the Complitaly Platform (depending on the nature of the concern). We reserve the right to edit menu items for display on the Complitaly Platform. 

 

Additional requirements for non-restaurants

 

If you are a non-restaurant there are a few cases where you need to notify your Complitaly account manager before changes can be made. In particular, you need to notify your account manager of any of the below changes, and wait for their authorisation before updating in Menu Manager:

• adding any new Menu Items which fall within a category of products you do not already make available on the Platform (for example: fruit and vegetables; personal care products; or alcohol). 

• making any amendment (apart from a price change or non-material Menu Item description change) in respect of an age-restricted Menu Item or any Menu Item in respect of which sales are otherwise regulated (including medicines).

If you don’t follow this process and fail to get authorisation for relevant Menu Manager updates, we may amend or remove the relevant Menu Items, and suspend you from the Complitaly Platform. 

 

Rights granted to Zarix Solution LTD

 

By using Menu Management you authorise Zarix Solution LTD to use and publish the information and content submitted, including any intellectual property, on the Complitaly Platform and as necessary to provide the Services under the Agreement. If a third party owns the rights to any information or content uploaded with the Menu Manager, it must be authorised.

 

Legal Terms

 

Menu Manager and all intellectual property rights contained therein are owned by Zarix Solution LTD or one of its affiliates. Zarix Solution LTD reserves all rights not expressly granted under these terms.

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Zarix Solution LTD may collect data on the use of the Menu Manager. By using the Menu Manager, you consent to the collection and use of this information. Zarix Solution LTD may use this information for various purposes, including the improvement, maintenance, protection and development of the products and services provided to the user.

 

THE MENU MANAGEMENT IS MADE AVAILABLE "AS IS". Zarix Solution LTD IS NOT OBLIGED TO CORRECT ERRORS OR THE EFFECTS OF ERRORS (INCLUDING THE RECOVERY OF LOST DATA) OR TO PROVIDE TECHNICAL SUPPORT. WE EXCLUDE ANY LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW. Zarix Solution LTD HAS NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR SPECIAL DAMAGES OF ANY KIND OR FOR LOSS OF PROFITS, REVENUE OR BUSINESS ARISING OUT OF OR RELATING TO MENU MANAGER OR THESE TERMS.

WE DO NOT RECOGNISE ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR LEGAL, WITH REGARD TO THE MENU MANAGER INCLUDING, BUT NOT ONLY THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-CONFIDENTIALITY.

 

Any changes or waivers to these terms must be in writing. A delay in applying these terms is not a waiver. If any part of these terms is found to be illegal or unenforceable, the rest of the terms remain in effect. These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over or in connection with these terms.

 

Payment cycle

 

This amendment establishes the basis on which delivery and pickup service rates are calculated.

1. The relevant clauses about the timing of the payment of the Fees are deemed replaced with the following.

2. Fees in your Agreement shall be calculated weekly on the Calculation Day by reference to consecutive periods of approximately the 7 days ending on the Sunday immediately prior to such Calculation Day (or, during the first such period, such period from the commencement of the Agreement ending on the Sunday immediately prior to such Calculation Day) (each, a “Period”)

3. Within 2 working days from the calculation day, Complitaly must authorise the transfer of the Restaurant Payment or the Partner Payment (as applicable) by electronic bank transfer to a bank account in the indicated Territory.

Notwithstanding the above, Complitaly may make available, and you may choose to apply, alternative arrangements for the Restaurant Payment or Partner Payment Period or timing (as applicable) from time to time. In the event of a conflict between the terms of such alternative agreements and these terms, the terms of such alternative agreements will prevail.

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MARKETING SERVICES

 

Promotional Coupon

 

In order to better promote the activity present within the Complitaly platform, digital coupons will be created that the user can use at the reference business. 

Coupons can be of the following type:

• Deals (e.g. 3x2 or 2 + 1 offers)

• Discount (for example a percentage discount)

• Scratch and Win (for example, a sure win on a number of attempts defined by the activity)

• Special Price (e.g. a dedicated price for a service)

The business will have to provide Zarix Solution LTD with all the suitable material required in order to package the different types of coupons.

The coupons can be used by Zarix Solution to promote the business through the application, social channels or through the Complitaly Magazine.

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Validity and use of coupons

 

The activity must indicate the deadline for the use of the coupon beyond which the user will no longer be able to use it. The activity will also have to specify any terms and conditions to be included in the coupon.

Zarix Solution LTD disclaims any responsibility for improper or unauthorised use by users and third parties. It will always be the responsibility of the activity to verify its validity and accept any use at its shop.

In the event that the business wants to proceed to modify, cancel, extend the validity of the coupon, it must proceed to inform Zarix Solution LTD by email at least 5 days prior to any expiration or entry into force of any changes.

 

LOCAL SEO

 

Zarix Solution LTD will develop the local SEO tab of the business with customisations developed according to your needs. At the end of the set up, a confirmation will be requested from the customer before making its publication effective. In case of subsequent modifications or continuous maintenance it will be necessary to agree with Zarix Solution LTD an additional cost on the annual package offered.

 

BANNER MAGAZINE

 

Zarix Solution LTD will reserve an advertising space on the Complitaly magazine in which to insert offers or promotional information about the business.

The activity will be required to provide multimedia material to be included in the banner, such as photos or promotional material.

In case of promotional attachment and / or offers, Zarix Solution LTD disclaims any responsibility for improper use by users and third parties. It will always be the responsibility of the activity to verify its validity and accept any use at its shop.

 

Distribution of the Magazine

 

The publication of Complitaly Magazine will be at the discretion of Zarix Solution LTD, which will distribute it digitally through the Complitaly application and / or the email of its users.

 

SOCIAL MEDIA MARKETING

 

Zarix Solution LTD will create posts, stories, promotional videos, tweets, live streaming and / or informative videos aimed at promoting the platform, the categories that it contains, the products and activities, to be spread through its social channels.

Zarix Solution LTD reserves the right to use any multimedia material provided by the activity for the realisation of the above.

 

It will be the concern of Zarix Solution LTD to send links or advertising material to the business so it can share it on its own channels.

Zarix Solution LTD will also provide, in agreement with the customer, quarterly reports on the results of the promotion, in the case of dedicated social media management.

 

WEBSITE OPTIMIZATION

 

Zarix Solution LTD will provide the SEO optimisation of the site in question, in order to improve the indexing of the channel on google.

Zarix Solution LTD reserves the right to sponsor the site in question on its own channels.

Zarix Solution LTD will take care to recommend the appropriate budget to spend on advertising campaigns, which is considered excluded from the purchased package.

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DEDICATED Social Media Marketing

 

Zarix Solution LTD will create posts, stories, promotional videos and customized graphics aimed to promote the activity.

Zarix Solution LTD reserves the right to use any multimedia material provided by the activity for the realization of the above.

Zarix Solution LTD is committed to create a personalized monthly or quarterly editorial plan to be adhered, with prior client approval. The customer will have to communicate his approval by email, so that Zarix Solution LTD will be able to develop a plan adapted to the customer's needs. In case of non-response from the customer within the indicated times, the material produced will be considered approved. If the customer does not approve what is proposed, he must communicate it in order to allow Zarix Solution LTD to make the required changes, considering the technical implementation times. Zarix Solution LTD undertakes to constantly update the customer, considering also the costumer feedback.

It will be the concern of Zarix Solution LTD to send links or advertising material to the business so that it can share it on its own channels.

Zarix Solution LTD will also provide, in agreement with the customer, quarterly reports on the results of the promotion.

 

BRAND IDENTITY / GRAPHIC DESIGN SERVICES 

 

Zarix Solution LTD is committed to the creation of graphic material at the customer's request.

Zarix Solution LTD undertakes to respect copyright rights in the event that it is necessary to use images not provided by the customer.

Zarix Solution LTD will take care to transfer the copyright of the graphic creations to the customer.

 

DEDICATED INTERVIEWS

 

Zarix Solution LTD will carry out a dedicated interview to a reference person of the business which will be published as an article on social media channels and possibly on the Complitaly Magazine.

It will be the responsibility of the activity to send the most suitable multimedia material, such as photos and / or videos, in order to insert them inside and make communication more effective.

Zarix Solution LTD disclaims any liability for the improper or unauthorized use by users and third parties of the material produced and published.

It will be the concern of Zarix Solution LTD to send links or advertising material to the business so that it can share it on its own channels.

 

VIDEO INTERVIEWS

 

Zarix Solution LTD will carry out a dedicated interview to a contact person of the business which will be published as video or live streaming on Complitaly's social channels.

It will be the responsibility of the activity to send the most suitable multimedia material, such as photos and / or videos, in order to insert them inside and make communication more effective.

 

Zarix Solution LTD disclaims any liability for the improper or unauthorized use by users and third parties of the material produced and published.

It will be the concern of Zarix Solution LTD to send links or advertising material to the business so that it can share it on its own channels.

 

DEDICATED EPISODE

 

Zarix Solution LTD will create a dedicated video lasting about 8 minutes, focusing on the activity or a topic of interest.

It will be the responsibility of the member to give maximum support to the production team, in order to be able to create the best product. The activity, in case of on-site shooting, will have to bear the costs of travel and any food for the operators.

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Zarix Solution LTD will take care to send the finished product to the business for approval, before  publish it. In case of no response within 2 working days since the receiving of the material, Zarix Solutions LTD will proceed with the publication.

In case of non-approval, the company must provide all possible specifications compatible with the recorded material, in order to modify, if possible and where it does not alter the final nature of the product, so as to let Zarix Solution LTD to satisfy the requests made.

In case that the activity requires further changes, Zarix Solution LTD reserves the right to apply any fees.

Zarix Solution LTD disclaims any liability for the improper or unauthorized use by users and third parties of the material produced and published.

It will be the concern of Zarix Solution LTD to send links or advertising material to the business so that it can share it on its own channels.

It is understood that the material produced will remain the property of the business, which will grant license for any use to Zarix Solution LTD as long as the same (Zarix Solution LTD) deems it necessary.